Refund policy
Return and Refund Policy
Blush Silks accepts eligible return and exchange requests made within 30 days of delivery.
Return Eligibility
To qualify for a return or exchange, the item must be:
- Unused, unworn and unwashed
- In its original condition and packaging
- Free from perfume, makeup, stains, pet hair or other signs of use
Used or washed silk products cannot be returned or exchanged unless they arrived damaged, defective or incorrect.
Please contact contact@blushsilks.ca before returning an item. Include your order number and the reason for your return or exchange. Items sent back without prior approval may not be accepted.
Exchanges
Eligible items may be exchanged within 30 days of delivery, subject to product availability.
Customers are responsible for the cost of returning an item for an exchange and for the shipping cost of the replacement item unless the original item arrived damaged, defective or incorrect.
If the requested replacement item is unavailable, Blush Silks may offer another available item or a refund to the original payment method.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. Damaged, defective or incorrect items must be reported within 7 days of delivery.
Email contact@blushsilks.ca with:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
Blush Silks will cover the return shipping cost for an approved damaged, defective or incorrect item.
Return Shipping
Customers are responsible for return shipping costs for ordinary eligible returns and exchanges.
Original shipping charges are non-refundable unless the return is due to an error by Blush Silks.
We recommend using a tracked shipping service and keeping your shipping receipt. Blush Silks is not responsible for returned parcels that are lost or damaged in transit.
Refunds
Once your returned item has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.