Refunds & Returns
Customer satisfaction is important to Blush Silks. Eligible items may be returned within 30 days of delivery.
To be eligible for a return, the item must be:
- Unused, unworn and unwashed
- In its original condition and packaging
- Free from perfume, makeup, stains, pet hair or other signs of use
- Accompanied by proof of purchase
Before returning an item, please contact us at contact@blushsilks.ca for return instructions. Returns sent without prior approval may not be accepted.
Customers are responsible for return shipping costs unless the item received was defective, damaged or incorrect. Original shipping charges are non-refundable. We recommend using a tracked shipping service, as Blush Silks is not responsible for return packages lost in transit.
If you receive a defective, damaged or incorrect item, please contact us within 7 days of delivery and include photos of the issue. Once approved, Blush Silks will cover the return or replacement shipping costs.
Used, worn or washed items are not eligible for return unless they are confirmed to be defective. Approved refunds will be issued to the original payment method after the returned item has been inspected.